About & Frequently Asked Questions

In general you can embroider hats, jackets, polo shirt, backpacks, coolers, towels, tote bags, and blankets.

Digitizing is the process of turning your logo or design into a program file that is read by the embroidery machines. This file maps out every stitch in your logo and tells the machine exactly how to sew it out. Our digitizing fees are $45.00 for logos up to 10,000 stitches. Larger logos may incur additional charges. This fee is a one-time setup fee, and your logo will be kept on file for future use.

Buzzard’s Bay Embroidery also has their own network of artwork services that can digitize your logo or design. Depending on the garment you want embroidered, our reps will work with you to make sure that you get the best bang for your buck.

Yes, we do 3D puff embroidery. 3D foam (3D Puff) is a technique where foam is inserted under the top stitch to raise the surface, giving a three-dimensional feel and appearance. Adding a third dimension to any design can improve its appeal. You can have the entire design puff stitched or have elements of your design in 3D puff embroidery.

Yes, we do 3D puff embroidery. 3D foam (3D Puff) is a technique where foam is inserted under the top stitch to raise the surface, giving a three-dimensional feel and appearance. Adding a third dimension to any design can improve its appeal. You can have the entire design puff stitched or have elements of your design in 3D puff embroidery.

You can email us your image along with any information about your order (amount of pieces you plan on doing, time you need it by, etc). You will receive a response within 24-48 hours of your submission, either with the stitch count, or advising you that more time is needed in order to have our digitizer ‘trace’ it for accuracy in stitch count.

If you would like to estimate your stitch count before sending in your logo, take a look at this chart:

To estimate a stitch count, hold up what you are considering having embroidered up against this chart. As you can see, there are 16 larger squares with 16 smaller squares inside of each larger square. For every large square your item/logo covers, you can estimate that it will be at least 2,000 stitches. For every small square you can estimate that it will be 125 stitches.

For example, if your logo covers four large squares you can estimate that it will take 8,000 stitches to completely recreate your logo on an item. If the item you have your eye on only includes 7,000 stitches in the setup, you may have to pay a little more to get all 8,000.

However, remember that this is simply an estimate. Buzzard’s Bay Embroidery INC will double check your stitch count with the factory so you get the most accurate pricing before you commit to buying.

You have a very large selection of colors to choose from. There is another way to find the thread colors on particular items. Check out our thread guide chart.

We know that the majority of our company logos and eye-catching designs have more than one color in them. Since embroidered imprints are programmed into a machine and don’t require any kind of screens, it’s easy to switch from one color of thread to another

Absolutely! We know that the majority of company logos and eye-catching designs have more than one color in them. Since embroidered imprints are programmed into a machine and don’t require any kind of screens, it’s easy to switch from one color of thread to another.

Absolutely, and if you do, it must be requested on your PO, and we cannot be held responsible for how it sews. A swatch will be sewed out as your proof. Should any corrections/adjustments be needed, you will need to let us know at the time of proofing. Tape edits are $25.00 each. If you need to touch and feel the swatch, let us know, and we will mail you the physical swatch to review.

Of course – as long as there is an option for that. Some products may only allow embroidery in one location. Remember, if you have any questions about adding additional imprint area your product, don’t hesitate to reach out to our customer service team!

However, as with all promotional items, if you add another location to your product, you are going to have to pay more. Another location means that we will need to create a second digitized file and the factory will have to send the shirts through the production line again.

That means another setup charge and additional location run charges for your order. It’s worth it if you’re committed to your design, but those fees can add up!

YES, we offer a variety of patches.

On a normal order, the expected processing time is between 7-10 business days, after sew out approval and goods arrive at our warehouse. Larger orders, multiple locations, and individual personalization may require a longer production time, so please make sure you are placing your order with enough time for us to process. Rush orders need at least a 24-hour notice to be fit into our schedule. Rush orders are produced in less than 7 business days, and are subject to a 30% rush fee in addition to your project cost.

Our customer service team highly recommends using a simple logo. Not only will it have the clearest embroidery, but it may keep your stitch count down.

Also make sure that your artwork is larger than it would actually appear on your garment. For example, if you are including text in your design, most factories prefer the font size to be at or above 20pt. This will help make sure that your logo is clean and crisp.

Yes. UPS and FedEx up-charges are higher for residential deliveries. It must be specified on your Shipping Form whether your mailing address is commercial or residential. We reserve the right to adjust your invoice accordingly if you have supplied incorrect information.

Unfortunately, we cannot issue price quotes for shipments due to differences in methods, box quantity, sizes, weights, etc.

You can use UPS’s “Calculate Time and Cost” option Here
FedEx also has this option Here

Please contact your supplier for weights & box counts. We are only able to give exact costs for shipping upon processing your shipment. Shipments are usually processed the same day your order is printed, and tracking information will be sent to the email address you have provided, once UPS picks up from our facility, usually around 5pm.

Yes. We prefer our customers use the Shipping Request Form, in PDF format. This allows all pertinent drop ship information to be gathered more efficiently for our shipping department to process, and consequently, all information you provide will be in writing, and attached to your PO (purchase order) for future reference. Your form can be emailed to us, and mention in the subject line Screen Printing or Embroidery. Please do not call in shipping instructions, as they will typically not be accepted; there is too much room for error. Emailed shipping instructions will be accommodated as much as possible.

You can email or fax us the updated information to the department handling your order, and we will adjust accordingly on your PO (purchase order).

Absolutely. Our default shipping method is UPS Ground. You can either have us ship it with our account, and the shipping fee will be added to your order invoice, or we can use your account, if you supply us with your shipper’s account information. A $3.75 handling fee will be added to your invoice regardless if you use your own shipper number or ours.